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Returns/Exchanges Returns Unused, unopened, or defective/damaged merchandise may be returned. Claims for returns of unused, unopened, or defective/damaged merchandise must be made within 7 days of when the customer has received the order, no exceptions. Returns are subject to a 20% restocking fee. Downtowncrafts.com apologizes for this inconvenience but restocking fees must be enacted in order to keep our prices low. Defective/damaged items are not subject to this restocking fee. Damaged claims will usually need to be investigated. A claim will be filed with the freight carrier responsible for the damage. This process usually takes about two weeks to complete. In the mean time, we will ask whether you would like a credit or a reshipment. You will not be responsible for freight charges for reshipments. Please do not discard anything from the damaged order. The freight carrier in which the claim will be filed against retains the right to inspect the package and will likely do so. Please contact us via phone, email, or live chat for returns. Once approved for a return, you will be given a RMA # (return material authorization number) that you will affix either to the outside of the box or clearly inside the box. We do not reimburse any shipping charges. Return shipments are sent back at your own discretion. Please ship returns back with at least the same level of care and packaging that we shipped the items to you in. If items arrive back to us damaged, we cannot reimburse you for those damaged products as we will not be able to resell them in any manner. You may use any freight carrier you wish but we recommend you use the carrier that would be most affordable to you. We highly advise that you attain tracking information for your return package so that we may verify the package has been received at our location. For credit returns, Downtowncrafts.com will only credit back the original credit card used in the purchase. *Items listed below cannot be returned because they are cut specified to your order needs and cannot be resold. All Trimmings (Organza & Satin Trim, Satin & Lace Trim) Exchanges We treat exchanges very much like returns minus restocking fees. If you plan to exchange, please contact us via phone, email, or live chat for a RMA # (return material authorization number) that you will affix either to the outside of the box or clearly inside the box. Unused and unopened merchandise may be exchanged. Exchange requests must be made within 7 days of when the customer has received the order, no exceptions. After receiving the exchange, we will inspect it. If everything is in order and correct, we will issue a credit to your card within 2 weeks. After requesting your RMA#, Please place a new order on our site just as if you were placing another order. Returning Items to our Downtowncrafts.com Store You can return your order to our Downtowncrafts.com location. A 20% restocking fee will apply. Please make sure to bring the original invoice and the credit card used for the original purchase. A valid identification is required to process all returns and exchanges. Downtowncrafts.com 2907 Supply Ave. Commerce, CA 90040 323.721.3186 Credit Card Refunds On returns, we can only credit the credit card used for the original purchase. Please allow 2 weeks for the refund credit to appear.
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