Privacy, Security and Web Info
Our Commitment to Privacy
Downtowncrafts.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties.
1. send us an email: email@example.com
2. live chat with us (if available)
3. call us at 1-323-721-3186
4. write to us at
If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.
What kind of information does Downtowncrafts.com collect?
We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website, place an order online or by phone, make an in-store purchase, save your info with us online, or participate in a contest, promotion or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our stores.
How does Downtowncrafts.com use my information?
When you place an order or make a purchase from Downtowncrafts.com, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.
When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, contests, and promotions and to help us learn more about your shopping preferences. If you participate in a contest or promotion (online, over the phone or at one of our retail stores), we may use your personal information to send you e-mails, postal mail, or telephone regarding our products, services, contests and promotions. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls.
Does Downtowncrafts.com share my information with third parties?
No. Your privacy is paramount to us.
How do I access my information? How do I change or delete my information?
You can review, change or delete certain personal information related to your use of our online site (e.g., name and contact information). To access your information online, simply click "Your Account" at the top of any page, sign in when prompted to do so, and you'll be able to edit your personal information.
How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us please let us know by calling us at 1-213-624-1283, sending us an e-mail, or live chatting with us. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us.
Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.
How does Downtowncrafts.com protect kids' privacy?
Downtowncrafts.com is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.
Credit Card Safeguard
At Downtowncrafts.com we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.
Credit Card Safety
Protecting the safety of your credit card information is important to us.
We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.
SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.
CVV (credit card security code)
In an effort to make your shopping experience as secure as possible, we now require that you to enter your credit card's 3 to 4 digit security code (CVV). Since the code can only be found on the card itself, providing it helps to prevent credit card fraud.
Bank or credit card company liability
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well.
Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.
Your credit card information is secure
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at Downtowncrafts.com.
Effective January 31, 2007
© 2013 , Downtowncrafts.com