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Contacting Downtowncrafts.com We are here and ready to assist. We at Downtowncrafts.com try to make ourselves as reachable as possible for any questions or concerns you may have. In order to do so, we offer 5 methods of contacting us: 1. By phone: 213.624.1283 a. We are able to take your calls from 10:30am – 5:00pm PST from Monday – Saturday. b. If inquiring about an order, please have order number ready with other relevant information (name, address, phone number) c. We do not check messages on the machine so please do not leave us a message. Try calling us back during normal business hours if we cannot be reached. 2. By email: sales@downtowncrafts.com a. We have a very quick email response time. All emails are responded to within 24 hours. Many times we respond within the hour. b. If inquiring about an order, please include your order number and other relevant information (name, address, phone number) 3. By live chat (if available): click here a. Our live chat service is here to assist you in real time. Please chat with us. This service is generally available from 10:30am – 5:00pm PST from Monday – Saturday and sporadically at other times depending on agent availability. If service is not available, it will usually ask you to leave us a message at which time we will get back to you as soon as possible. b. If inquiring about an order, please have order number ready with other relevant information (name, address, phone number) 4. By fax: 213.402.8681 a. Fax contact is probably the slowest method of contacting us. We may take up to 2 days to respond. If no other options are available to you, please use this one. b. If inquiring about an order, please include your order number and other relevant information (name, address, phone number) 5. In person at our store: LA Crafts.com 627 S. Los Angeles St. Los Angeles, CA 90014 United States
a. We can help you in-store with any questions or concerns you may have. b. This is also our retail/wholesale store location so you may shop here as well. c. We have better prices in store! |
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© 2009 , Downtowncrafts.com
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